Operating Terms
The following rules and regulations apply to all specialty leasing operators and are designed to create a safe and professional environment for our customers.
Centre Hours
Hours of operation for all Specialty Leasing Operators will coincide with the regular operating hours of Lansdowne Place. The Licensed Area must be staffed at all times with no coverage gaps during lunch, dinner or other breaks. Any Specialty Leasing Operator who does not maintain these mall hours will be in violation of their Licence Agreement and will be subject to immediate termination of the Licence Agreement and removal from Lansdowne Place.
Locations
The location of the Licensed Area will be assigned at the discretion of the Licensor. Locations may be subject to change whenever deemed necessary at the Licensor’s absolute discretion.
Use Clause
Specialty Leasing Operators may only sell merchandise or offer services that have been agreed upon in advance by the Specialty Leasing Coordinator or the Marketing Director. The Specialty Leasing Coordinator or the Marketing Director must approve any new or additional product or service prior to display or sale from the Licensed Area.
Space Limitations
Operators are licensed to operate only within the area of the Licensed Area provided and placement of anything off the Licensed Area will not be allowed without the prior consent of the Licensor. The area occupied and used by Operators will vary dependant on the respective Licence Agreement.
Signage
All Operators are required to use professionally prepared signage prepared by the Licensor at the Operator’s expense or previously approved by the Licensor. No handwritten signage will be allowed.
Aesthetic Requirement
All Specialty Leasing Operators are expected to have a complete inventory of merchandise on hand and all presentations and displays must appear full and well maintained at all times Restocking should be done prior to mall opening or at closing. Any empty boxes or cartons must be removed from the display area immediately. Operators are responsible for cleaning and maintenance for all aspects of the Licensed Area. The Maintenance Department of the shopping centre will supply replacement bulbs in the case of carts.
Return Policy
Operators must have a return policy, which provides for full refunds to unsatisfied customers, provided that the product purchased is returned in resalable condition. Provisions must be made for customer returns and refunds after the Operator has vacated the Licensed Area. This policy must be clearly displayed and professionally signed.
Food and Drink
While it is recognized that many Operators are owner-operated and work a full day at their location, every effort should be made to limit eating and drinking at the Licensed Area. Operator’s employees should refrain from reading while sitting at the cart.
Solicitation
Operators shall not solicit business in the common areas of Lansdowne Place, nor shall they distribute handbills or other advertising in the common areas of the property.
Security
The security of merchandise and valuables at the Licensed Area is the sole responsibility of the Operator. Keys to the Licensed Area should be kept in a secure location at all times.
Employee Parking
Operator’s employees must restrict their parking to the areas designated by the Licensor. Security will provide Operators with the rules and regulations of Lansdowne Place’s parking policy including a plan indicating designated employee parking locations.
Move-In and Move-Out
Operators are to move in and move out of the mall at times outside of the Centre’s operating hours and stay for the entire duration of the Licence Agreement. No equipment will be available from or supplied by the Licensor for set up, take down or any other purpose. All dollies used to transport merchandise and supplies in Lansdowne Place must be equipped with rubber wheels only.
Mall Storage
Storage space for Operators is rarely available. In the event that storage space is available, separate arrangements must be made with the Specialty Leasing Coordinator.
Electricity
Electricity is provided for all cart, and in-line Operators and, temporary kiosk Operators, with the maximum service of 15 amps. Extension cords, if used, must be completely concealed and, if running across mall floors, must be covered with a Licensor-approved cover. Radios, heaters, fans etc are not permitted for common area set-ups. No Operator shall operate any equipment causing excessive noise or annoyance nor shall Operators create any offensive odours.
Garbage Removal
The removal of garbage and/or recyclable materials to Lansdowne Place’s designated garbage and recycling collection areas is the responsibility of the Operator. Debris such as, but not limited to, unwanted fixtures, skids and building materials are not permitted in the mall’s garbage collection areas. Please see the Yellow Pages for appropriate locations for the disposal of this type of refuse. All refuse, empty boxes or cartons must be removed from the Licensed Area immediately. Stock in boxes is not permitted to be left sitting on the floor around the Licensed Area. Trash and debris are to be placed in to the assigned compactor designated by the Licensor, and not placed in the common area public trash receptacles.
Permits
All necessary permits are the responsibility of the Operator prior to set up.
Emergency Information
Operators shall furnish the Licensor with 24-hour emergency telephone number(s), a contact person(s) and a forwarding address.
Tenant Information Manual
Operators and their employees shall abide by the Licensor’s Rules and Regulations with respect to the common area, facilities, improvements, parking lots and sidewalks. The Licensor may amend, repeal or create new rules and regulations from time to time and all such amendments, repeals and/or new rules and regulations shall be binding upon the Operator upon receipt of a copy thereof.
Non-Conformance
The Licensor reserves the right to refuse entry to any Operator’s employee who does not abide by all operational rules and regulations for the Licence Agreement and schedules thereto. Violation of any of the above rules and regulations will be grounds for immediate termination of the Licence Agreement.
Rent & Sales Reports
Licence Fees are payable by post-dated cheques, dated the first day of each Licence Period. In the case of all Operators whose Licence Agreement requires the reporting of weekly sales, all sales reports for the prior week are due in the management office of the Licensor by 10:00 a.m. on the first business day of the following week. Failure to pay Licence Fees on time or report accurate sales may result in termination of the Licence Agreement.
Security Deposit
In addition of the advance payment of Licence Fees by post-dated cheques, a security deposit may be required from Operators. Security deposits will be applied, less the Licensor’s cost to repair damages to the Licensed Area due to the negligence of the Operator; if any, to the last rent coming due prior to the expiration of the Licence Agreement.
Insurance
A Certificate of Insurance with the limits as stated on the Licence Agreement is to be supplied by the Operator to the Licensor prior to possession of the Licensed Area. Such Certificate of Insurance shall name Lansdowne Place Inc., KingSett Real Estate Growth LP No. 1, 20 Vic Management Inc., London Life Insurance Company as first Mortgagee and Loss Payee, Royal Bank of Canada as 2nd Mortgagee and Loss Payee.as additional insureds.
Vehicle Display
Please be advised that the following conditions must be met when vehicles are brought into the Shopping Centre for displays:
- The vehicle is to be situated only on “solid ground” areas of the mall and not above the lower level.
- A locking gas cap must be on the vehicle.
- No more than 2 or 3 gallons of gas should be in the fuel tank.
- Pads are to be placed under each wheel of the vehicle.
- A drop sheet is to be placed directly under the vehicle’s engine.
- The battery must be disconnected.
- Set of keys to be left with Security when vehicle is in the centre outside of operating hours.
- Every two days the windows must cleaned and the vehicle completely dusted
Please contact Rick Lyons, Security Supervisor at (705) 748-2961 if you have any questions with the above rules and regulations.
If the above terms are not met, management reserves the right to have the vehicle removed.
